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Our quality control starts with the stitching of each and every design in multiple formats by quality control specialists at the Sulky Embroidery Club to ensure proper stitching. However, if you experience any technical difficulties please contact us at support@sulkyembclub.com for prompt attention.

In order to match the design image you see on the website, it is imperative that you follow our recommended color sequence chart that is supplied with your purchase. However, feel free to be as creative as you wish by using your own color palette (of beautiful Sulky Threads, of course).

Refund policy
Due to the nature of our products, we offer no refunds. Since we guarantee the quality of files and formats supplied by us, refunding for any reason is not within our policy. Should you be unsure of the compatibility of your hardware with our design formats, please contact us immediately to assist you. We do not compensate for any failure due to your resizing and conversion of the products you purchased from us.

Copyright Policy
You may not sell or share our products. This policy applies to free designs as well. All artwork, embroidery designs, and projects created by The Sulky Embroidery Club are copyrighted. These copyrights protect you and us.

Embroidery designs and projects created by The Sulky Embroidery Club are licensed for ORIGINAL CUSTOMER USE ONLY.

This means you may produce as many sewn products with the software as you desire. You are allowed to modify, add to, and adjust the designs to fit your needs for sewing.

You cannot sell, trade, share, copy, loan, rent, lease, transfer, or in any way duplicate the design file in any part or whole without violating copyright laws.

The Sulky Embroidery Club, as well as most other reputable embroidery design companies, presently do, and will continue to, prosecute those whom they feel break these laws. We can all help each other by supporting these laws and reporting violators. Your help and support is this area allows us as well as other companies to continue bringing you the very finest in embroidery designs and projects.

Liability and Limitations
By purchasing our designs, subscribing to our mailing list or using the website or contents of the website you will be deemed to have accepted these terms in full. Although every attempt has been made to assure accuracy, The Sulky Embroidery Club will not be held responsible for any consequential, incidental, indirect or special damages, the loss of profits, other costs, or penalties resulting from the use of its products.

Pricing and Payment
All prices listed on this website are in US Dollars (USD). We accept the following payment options: Visa, MasterCard, American Express, Discover and PayPal accounts.

We will not use any personal information provided by you for any purpose other than for the reason intended when you supply it. We respect your privacy and will not provide your information to any third party companies without your permission and knowledge.

We will, from time to time, send out e-mail newsletters and other e-mail notifications and announcements which you can unsubscribe to at any time by clicking the UNSUBSCRIBE link at the bottom of the e-mail.

The Sulky Embroidery Club is a verified PayPal merchant using SSL (Secure Socket Links) to protect your personal information throughout the transacting process. Every measure is taken to protect your information against theft and misuse. We take this responsibility very seriously!

This site may contain links to other websites. The Sulky Embroidery Club is not responsible for the privacy practices or the content of such websites. As privacy practices may be different at other sites, please review each site's terms and conditions and privacy statement.
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