Q. How do I pay for my order?
SulkyEmbClub is a Paypal Verified Merchant.
We accept VISA, AMEX, DISCOVER , MASTERCARD, and PayPal
Q. What currency do you use?
A. All sales are in U.S. Dollars
Q. What is your refund policy?
A. Due to the electronic nature of our products, it could, when downloaded,
easily be reproduced therefore we cannot offer any refunds or exchanges. We will
however provide you with all of the technical support needed. We can only
guarantee the quality of the files and formats we provide. After purchasing our
designs any resizing and conversion of the files will be at your own risk. We
cannot accept responsibility for loss in quality of resized images, or failure
by doing so.
Q. May I resize your designs?
A. Yes you may resize our designs, but not more than 20% of the original size.
We do not take responsibility for any loss in quality in the designs after
A. You can use our designs to produce items to sell, but no mass production in
any way is allowed. Designs you obtain (free or purchased) cannot be traded,
shared, sold or combined in other design packs or be given to friends. Copying
embroidery designs or sharing them is a copyright violation and illegal even if
you purchased the file or download a free sample. Click here for more about our
Terms and Conditions.
Q. How will I receive my designs?
A. Your designs are delivered instantly via instant download upon completion of
Q How long will it take for me to receive my designs?
A. Once your payment has been cleared, your embroidery files are available for
immediate download. Some email servers do not read the download links email
(primarily Yahoo, AOL and Hotmail). If you do not receive the e-mail with the
download link, simply log into your account and go to your Sales History and
download them from there.
Q. What does my design set consist of?
A. You will receive your embroidery design in the format you selected before
checkout. Secondly you will receive a color chart showing the design in color
and the threads used. In the case of a special project you will receive
beautifully detailed illustrated instructions from A-Z. Both documents are in
Pdf format. Note: You will also be able to see the color charts online before
purchasing. This is a wonderful feature!
Q. What if I do not receive my designs?
A. If for some reason you do not receive your designs, please email us at
firstname.lastname@example.org We usually answer all emails within an hour. However,
due to time zone differences, or exceptional circumstances that might occur, we
request that in general you please allow us up to 24 hrs for a response. Some
email providers have aggressive spam filters and may filter our emails to you
into your spam box. Should you not hear from us within an hour please check your
spam box regularly. There is nothing we can do from our side to prevent the
filtering of our e-mails. Please also remember that email is fallible. E-mails
do get lost in cyberspace, internet connections do get disturbed, email servers
may be down or for many other reasons your email may not be received by us and
visa versa. In this case, we may not have received your email or you may not
have received our response and we suggest just resending your email.